Frequently Asked Questions

On this page, we're sharing our answers when it comes to our customers' most frequently asked questions.

Delivery

How long does delivery take?

We typically quote 2–3 days from receipt of the order, but in many cases, your tap may arrive within 24 hours. If you require 24-hour or guaranteed delivery, please contact us to discuss additional charges.
Is delivery really free on all orders?

Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.
Do you offer next-day delivery?

Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.
Can I track my order once it’s been dispatched?

Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.
What do I do if my tap arrives damaged or faulty?

If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.

Installation

How long does delivery take?

We typically quote 2–3 days from receipt of the order, but in many cases, your tap may arrive within 24 hours. If you require 24-hour or guaranteed delivery, please contact us to discuss additional charges.
Is delivery really free on all orders?

Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.
Do you offer next-day delivery?

Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.
Can I track my order once it’s been dispatched?

Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.
What do I do if my tap arrives damaged or faulty?

If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.

Product Features

How long does delivery take?

We typically quote 2–3 days from receipt of the order, but in many cases, your tap may arrive within 24 hours. If you require 24-hour or guaranteed delivery, please contact us to discuss additional charges.
Is delivery really free on all orders?

Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.
Do you offer next-day delivery?

Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.
Can I track my order once it’s been dispatched?

Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.
What do I do if my tap arrives damaged or faulty?

If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.

Payment Options

How long does delivery take?

We typically quote 2–3 days from receipt of the order, but in many cases, your tap may arrive within 24 hours. If you require 24-hour or guaranteed delivery, please contact us to discuss additional charges.
Is delivery really free on all orders?

Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.
Do you offer next-day delivery?

Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.
Can I track my order once it’s been dispatched?

Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.
What do I do if my tap arrives damaged or faulty?

If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.

Customer Service

How long does delivery take?

We typically quote 2–3 days from receipt of the order, but in many cases, your tap may arrive within 24 hours. If you require 24-hour or guaranteed delivery, please contact us to discuss additional charges.
Is delivery really free on all orders?

Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.
Do you offer next-day delivery?

Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.
Can I track my order once it’s been dispatched?

Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.
What do I do if my tap arrives damaged or faulty?

If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.

General

Is delivery really free on all orders?

Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.
Do you offer next-day delivery?

Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.
Can I track my order once it’s been dispatched?

Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.
What do I do if my tap arrives damaged or faulty?

If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.